Terms of Service — Alice: Lost Pieces
1. About These Terms
These Terms of Service ("Terms") govern your use of Alice: Lost Pieces, a paid mobile game published by Puzzler Studio Games ("we", "us", "our"). The game, including updates and related features, is called the "App" in these Terms.
By purchasing, downloading, installing or using the App, you agree to these Terms. If you do not agree, please do not use the App.
These Terms do not limit any rights you have as a consumer under the mandatory laws of the country where you live.
2. License to Use the App
When you purchase the App, we grant you a personal, non-exclusive, non-transferable, revocable license to download and use the App on devices you own or control that are linked to the Google or Apple account used for the purchase, for your personal, non-commercial entertainment. Where the store offers family sharing, you may also share the App as the store's rules allow.
The App is licensed to you, not sold. All rights not expressly granted to you remain with us.
The purchase price gives you access to the full game. The App contains no advertising and no in-app purchases.
3. Your Platform Account and Game Data
The App does not have its own sign-up or login. To save and sync your progress, the App uses the Google or Apple account already signed in on your device (for example, Google Play Games Services or Apple's cloud services).
- Your use of those services is also subject to Google's or Apple's own terms and privacy policies.
- You are responsible for keeping your device and platform account secure.
- Game progress is stored by those platforms. If you sign out, switch accounts, change devices or delete your platform data, your progress may not be available.
- We are not responsible for data loss caused by platform outages, account changes or actions outside our control, except where caused by our intentional misconduct or negligence.
4. Purchase and Refunds
The App is purchased through Google Play or the Apple App Store. Prices, payment methods and taxes are shown and charged by the store. We do not receive or store your payment details.
Refund requests are handled under the refund policy of the store where you bought the App:
- Google Play: through your Google Play order history or Google Play support
- Apple App Store: through Apple's "Report a Problem" page
If you have a problem with your purchase, you can also contact us at puzzlergamestudio@gmail.com and we will help where we can.
Right of withdrawal (EEA and UK consumers). If you live in the European Economic Area or the United Kingdom, you normally have 14 days to withdraw from a purchase of digital content. Because the App is delivered immediately after purchase, you agree when purchasing that delivery starts right away, and you acknowledge that you lose your right of withdrawal once the download has begun. This does not affect your rights if the App is faulty or not as described.
Consumers in Korea and other countries. Nothing in this section limits any refund or withdrawal rights you have under the consumer protection laws of your country.
5. Children and Purchases
If you are under the age of majority where you live, you should buy and use the App only with the permission of a parent or legal guardian. Parents can use the parental controls and purchase authentication offered by Google and Apple to manage purchases. Where local law allows a purchase made by a minor without consent to be cancelled, we will support that process together with the store.
6. Acceptable Use
You agree not to:
- copy, modify, decompile, reverse engineer or create derivative works of the App, except as permitted by law;
- share, resell or distribute copies of the App outside the official stores;
- use cheats, hacks or unauthorized third-party tools to alter the App;
- use the App for any commercial purpose or in violation of any law.
If you break these rules, we may limit or end your access to the App.
7. Intellectual Property
The App and all of its content, including puzzles, story, artwork, characters, music, sound, text and software, are owned by Puzzler Studio Games or its licensors and are protected by copyright and other laws. You may not use them outside the App without our written permission.
8. Privacy
Our Privacy Policy explains what information the App collects and how it is used. Please read it at: https://puzzlerstudio.com/privacypolicyaliceen
9. Updates and Changes to the App
We may update the App to fix bugs, improve content, or keep it compatible with new devices and operating systems. Some updates may be required to keep using the App.
We may stop offering the App for purchase or download. Where possible, we will give notice on its store page. Stopping distribution does not by itself remove the App from devices where it is already installed, and you can keep playing that installed copy as long as it runs on your device.
10. Disclaimer
The App is provided "as is" and "as available". To the extent permitted by law, we do not guarantee that the App will be uninterrupted, error-free or compatible with every device. Please check the device requirements on the store page before purchasing. Some laws do not allow these exclusions, so they may not apply to you.
11. Limitation of Liability
To the extent permitted by law, we are not liable for indirect, incidental or consequential damages, or for loss of game progress, arising from your use of the App. Our total liability for any claim relating to the App will not exceed the price you paid for the App.
Nothing in these Terms limits our liability for death or personal injury caused by negligence, for fraud, for intentional misconduct or gross negligence, or for any other liability that cannot be limited under applicable law.
12. Governing Law and Disputes
These Terms are governed by the laws of the Republic of Korea. If you are a consumer, you also keep the protection of the mandatory laws of your country of residence, and you may bring a claim in the courts of that country.
Before starting a formal dispute, please contact us so we can try to resolve the issue informally.
13. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date at the top shows the latest version. If we make significant changes, we will give reasonable notice in the App or on this page before they take effect. If you keep using the App after the changes take effect, the updated Terms apply.
14. Additional Terms for Apple Devices
If you purchased the App from the Apple App Store:
- These Terms are between you and Puzzler Studio Games, not Apple. Apple is not responsible for the App or its content.
- Apple has no obligation to provide maintenance or support for the App.
- If the App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price. Apple has no other warranty obligation for the App.
- Apple is not responsible for handling any claims relating to the App, including product liability, legal compliance or intellectual property claims.
- You confirm that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government list of prohibited or restricted parties.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
15. Contact Us
Puzzler Studio Games Email: puzzlergamestudio@gmail.com